Digital Services - your efficient support in everyday production
Digital services connect people, machines and data in a new quality of service - networked, efficient and available at all times. For a smooth user experience and maximum machine availability.
Digital Service Process
Service cases cost valuable time - especially when information is missing and processes do not function smoothly. Unclear responsibilities, faulty communication and a lack of transparency hinder quick solutions and lead to unnecessary delays.
Our digital service processes act as a real efficiency driver here. End-to-end data integration, automated processes and direct communication with our Customer Care experts enable shorter response times, higher machine availability and a smooth customer experience. The central hub for all interactions with our Customer Care is the Customer Portal - part of the Transaction Network platform.
Your advantages at a glance
- Create service requests anytime and anywhere - directly on the machine's C.O.R.E. HMI or via any device with an internet browser
- Automatic assignment of service requests - saves time, reduces errors and facilitates communication
- Real-time transparency - status of service requests can be viewed at any time, notifications keep you up to date
- Direct exchange with the Customer Care team - integrated chat for fast, personal and solution-oriented communication
Remote Service
When service is required, every minute counts - with our Remote Service, you are in direct contact with our Customer Care experts: quickly, securely and without detours. After your approval, we access your machine via a secure connection, analyze the situation and support you in finding a solution - personally, competently and efficiently.
Your advantages at a glance:
- Maximizing machine availability - through fast and secure Remote Service
- Remote diagnostics and troubleshooting - often without on-site intervention, quickly and efficiently
- Transparent service processes - with notifications and status updates for a complete overview
- Interactive, multimedia communication - video, chat, voice and Whiteboard for direct support from our experts at the machine