Customer Service

Our qualified service technicians are located worldwide and can respond quickly when needed. Service technicians can always fall back on on-site technical support at the factory. They identify faults, repair, measure, evaluate and, if necessary, restore the machine geometry or assess the current situation.

 

Your benefits

  • Fast response times thanks to locally stationed service engineers
  • Rapid troubleshooting
  • Fast and lasting problem solutions

Customer Consultation

We would be delighted to advise you on our services at your premises and help you to implement your projects. We can identify your needs and make specific recommendations.

 

Your benefits

  • Availability of competent technical customer advisors
  • Individual support
  • Free consultation at your premises

HelpLine

Over 50 HelpLine employees are available worldwide: They are your first point of contact if you have any questions or problems. Your regional service manager organizes any further procedures or helps you personally.

 

Your benefits

  • Personal contact
  • Increased machine availability through fast response times
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